Last updated: 06/13/2026
For the original and legally binding version of this document in Portuguese, please see the Política Geral de Privacidade.
ThawAI (“we”, “our”) respects the privacy of users and is committed to protecting personal data processed through its website, in compliance with the General Data Protection Law (LGPD - Law nº 13.709/2018).
By accessing this site and using its forms or applications, you agree to the practices described in this Privacy Policy.
Information Collection
ThawAI only collects personal data voluntarily provided by users through the following channels:
Forms available on the site
- Contact forms
- Registration for demonstrations or services
- Direct communication channels
Types of data collected
| Category | Examples | Purpose |
|---|---|---|
| Identification data | Full name, CPF (if necessary) | Identification of the data subject |
| Contact data | Email, phone, city/state | Communication and support |
| Technical data | Device type, IP, browser | Security and optimization |
| Commercial data | Preferences, interaction history | Service improvement |
Data NOT collected
- Sensitive data (racial/ethnic origin, religious conviction, political opinion, health, sexual life, genetic or biometric data), unless specific and necessary consent is given
- Complete banking or financial data
- Third-party data without explicit authorization
Purpose and Use of Data
Contact and Support Forms
The data provided are used exclusively for:
- Responding to requests sent by the user
- Presenting ThawAI services and solutions when interest is expressed
- Providing commercial support and answering technical questions
- Keeping a history of support for continuous improvement
We do not sell personal data.
Other Communication Channels
Information provided in online chat, social networks linked to the site, or other channels are used only for the specific purpose of that interaction.
Data Storage and Retention
ThawAI does not sell personal data and does not maintain a database for sale or sharing.
The collected data are stored only for the time necessary to fulfill the purpose for which they were provided, respecting the principles of necessity and purpose provided for in the LGPD.
Use of cookies and analytics tools
This site may use analytics and performance tools, such as:
- Data and Observability Analytics
- Search Management Providers
Tools of this type collect information automatically and anonymously, such as pages accessed, browsing time, device type, and approximate location.
These data are used to improve the user experience and optimize the performance of the site, without direct identification of the user.
Data Sharing
ThawAI does not share personal data with third parties, except when necessary to comply with a legal obligation, court order, or request from a competent authority.
Information Security
ThawAI adopts appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or improper disclosure.
Data Subject Rights
Under the terms of the LGPD, the data subject may, at any time:
- Request confirmation of the processing of their data
- Access, correct, or delete their personal data
- Revoke consent, when applicable
Requests can be made through the contact channels available on the site.
Updates to this policy
This Privacy Policy may be updated periodically to:
- Adapt to legislative changes
- Address new features or services
- Improve clarity and transparency
We will notify significant changes via:
- Prominent banner on the site
- Email to registered users (when applicable)
- Clear update of the “last modified” date in this document
Periodic consultation is recommended.
Contact
If you have any questions about this Privacy Policy or the processing of personal data, please contact us through the official ThawAI channels available on this site.
For unresolved complaints, you have the right to contact the National Data Protection Authority (ANPD): https://www.gov.br/anpd
ThawAI — Commitment to your privacy since the beginning.